Data protection

Privacy Policy

HOBBYBASE VIENNA operates this shop and website, including all associated information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience. Our shop is based on the Shopify e-commerce platform, which enables us to provide these services to you.

This privacy policy describes how we collect, use, or disclose personal data when you visit the website, use it, make a purchase, or otherwise communicate with us. In the event of a conflict between our General Terms and Conditions (GTC) and this privacy policy, this privacy policy shall prevail regarding the processing of your data.

Please read this privacy policy carefully. By using our services, you confirm that you have read this statement and agree to the collection and use of your data as described herein.

1. What personal data do we collect?

The term "personal data" refers to information that identifies you or can be directly associated with you. Anonymized data is not included. Depending on how you use our shop, we collect the following categories of data:

  • Contact details: Name, billing address, shipping address, telephone number, and email address.

  • Financial data: Payment information, transaction details, payment method, and payment confirmations (we do not store full credit card numbers; these are securely processed by payment providers).

  • Account information: Username, password (encrypted), and your account settings.

  • Transaction information: Items in the shopping cart, on the wish list, purchases, returns, or cancellations.

  • Communication data: Information you provide to us in support requests or via email/WhatsApp.

  • Device & usage information: IP address, browser type, information about the end device, and data about how you interact with our shop.

2. Where do we get this data from?

We collect personal data from the following sources:

  • Directly from you: When you create an account, order something, or contact us.

  • Automatically via the website: Through cookies and similar technologies when you visit our shop.

  • From our service providers: External partners (such as Shopify) who provide technologies or process data on our behalf.

3. How do we use your data?

We use your data for the following purposes:

  • Provision of our services: To fulfill our contract with you (payment processing, shipping, returns), to manage your customer account, and to provide you with an optimal shopping experience.

  • Security and fraud prevention: To ensure secure payments and detect fraudulent activities. You are responsible for keeping your account login details safe.

  • Communication: To provide you with effective customer support and respond to inquiries.

  • Marketing and advertising: To send you relevant offers via email (if you have consented) or display personalized advertisements.

  • Legal reasons: To comply with applicable laws or respond to government requests.

4. Disclosure of personal data

Under certain circumstances, we share data with third parties:

  • Shopify: To our hosting and shop provider as well as to third parties who provide IT, payment, or shipping services for us.

  • Business and marketing partners: Partners who support us with personalized advertising (according to their own privacy policies).

  • At your request: If you use external integrations (e.g., social media logins).

  • Legal obligations: In the event of legal requirements, court orders, or to defend our rights.

5. Relationship with Shopify

Our shop is hosted by Shopify. Shopify collects and processes data about your usage to provide and improve the platform. This data may be transferred to servers outside your country of residence. For more information on how Shopify uses your data, please refer to the [Shopify Privacy Policy for Consumers].

6. Your Rights (GDPR)

As your residence is in the European Economic Area (EEA), you have the following rights, among others, regarding your data:

  • Right of access: You can request access to the data we hold about you.

  • Right to erasure: You can request that we delete your personal data.

  • Right to rectification: You can have incorrect data corrected.

  • Right to data portability: You can request a copy of your data.

  • Withdrawal of consent: You can withdraw given consent (e.g., for the newsletter) at any time.

  • Right to object/restriction: You can object to the processing for specific purposes.

You can exercise these rights at any time by contacting us. Exercising these rights will not entail any disadvantages for you. We may need to verify your identity before processing your request.

7. Security, Retention, and Cookies

No data transmission over the internet is 100% secure. We advise you not to send sensitive information via unsecured channels. We retain your data for as long as necessary to provide our services, fulfill legal (e.g., tax) obligations, or resolve disputes.

Our shop contains links to third-party providers. We are not responsible for the privacy policies of these external websites.

8. Changes and Complaints

We may update this privacy policy from time to time to reflect legal or operational changes.

If you have any complaints about how we process your data, please contact us directly first. You also have the right to lodge a complaint with the competent data protection authority in Austria (DSB) at any time.

9. Contact

The data controller in the sense of data protection laws is:

HOBBYBASE VIENNA
Kettenbrückengasse 12, Tür 14
1040 Vienna
Austria

Email:
office@hobbybase.at
Phone:
+43 670 7012797
(Or via WhatsApp at the number provided)